Privacy Policy
Who We Are
This website, https://www.pimlicocounsellors.co.uk/, is operated by Therapport Limited (“we”, “us”, “our”), which acts as the data controller for your personal data.
If you have any questions about this Privacy Policy or how we handle your data, you can contact us at: info@therapport.co.uk.
What Data We Collect
We may collect and process the following types of personal data:
Information you provide directly
- Name
- Email address
- Phone number
- Any information you include in contact form messages
Information collected automatically
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Device and usage data
How We Use Your Data
We use your personal data for the following purposes:
- To respond to enquiries submitted via our contact forms
- To provide information about our services
- To manage and improve our website
- To comply with legal obligations
Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
- Legitimate interests – responding to enquiries and operating our services
- Consent – where required, for example cookies or marketing communications
- Contract – where processing is necessary to provide services
- Legal obligation – where required by law
Contact Forms
When you contact us via a form, we collect your name, email address, phone number if provided, and message.
We use this information solely to respond to your enquiry.
We will retain this information for no longer than necessary, typically up to 12 months after your last contact.
Therapists Listed on Our Website
We provide a directory of therapists on our website. These profiles may include personal and professional information such as:
- Name
- Professional qualifications
- Contact details, such as email address or phone number
- Practice information
- Profile descriptions
Our Role
We act as a data controller for the information displayed within therapist profiles.
We publish this information on the basis of:
- Consent – where therapists provide their details for listing
- Legitimate interests – to operate a professional directory service
Accuracy and Updates
Therapists are responsible for ensuring that the information they provide is accurate and up to date.
We may verify professional details where appropriate.
Contacting Therapists
If you contact a therapist using the contact details provided in their profile:
- Your personal data is sent directly to the therapist
- The therapist acts as an independent data controller
- They are responsible for how your data is used and stored
Removal of Profiles
Therapists may request removal of their profile by providing one month’s notice in accordance with our service terms.
At the end of the notice period:
- The profile will be removed from public view
- Associated personal data will be deleted or anonymised, unless we are required to retain it for legal, accounting, or contractual purposes
Cookies
We use cookies to improve your experience on our website. This includes analytics cookies provided by Google Analytics to understand how visitors use our site.
Where required, we will request your consent before placing non-essential cookies.
You can control or disable cookies through your browser settings.
Third-Party Services
We use trusted third-party providers to support our website, including:
- HubSpot – to manage and store contact form submissions and communications
- Google Analytics – to analyse website usage and improve performance
- Google Search Console – to monitor website performance in search results
These providers may process personal data on our behalf and may store data outside the UK. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR.
International Data Transfers
Some of our service providers are based outside the UK. Where personal data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
Data Retention
We retain personal data only for as long as necessary:
- Enquiries: up to 12 months
- Analytics data: typically retained for up to 14–26 months depending on settings
Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request transfer of your data, also known as data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us using the details above.
Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
Links to Other Websites
Our website contains links to third-party websites, such as social media platforms.
We are not responsible for the privacy practices of these websites. Please review their policies separately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
Acknowledgement
By using our website, you acknowledge this Privacy Policy.